To be honest I get the impression that Vimeo does not like freeloaders.
Approximately 10 days ago I requested help from Vimeo regarding an account I had set up some time ago. Their policy is that if you have a free account, they will respond to your help requests in no less than three days time. That three days seems to be their default buffer for those with free accounts.
Having a free (Basic) Vimeo account means several things... it means that
500MB per week of upload space
Up to 720p HD
No Priority Video Conversion (More on that later)
No HD embedding
No Domain level privacy
No 4-Hour priority support
The ability/limit to upload 10 videos per day
The ability/limit to create 1 Channel, 1 Group, and 3 Albums
The ability to download converted video files
Basic-yet-robust privacy controls
Basic embedding features
Also, "As long as you are following guidelines and logging in every once in a while, your account will remain intact," meaning your account will stay active. (Which I think was my recent problem, I had not been to my channel that I created a few years ago for quite some time, so they promptly removed it. Though it still would have been nice to have someone from Vimeo reply to my help request and not let me languish.
If you want more than what the free version has to offer you then for $60 per year you can get Vimeo Pus. In Plus, it seems like you get treated more like a human. You get
5GB of uploads per week,
Priority Video Conversion
up to 1080p
Ulimited Groups, Channels, Albums
Domain Level Privacy
4-hour Priority Support
Here's one observation about the site as a "Basic" user:
This is a very different online application than what I once tried out several years ago and it is not for the user who thinks they will fire up a video and have it ready to go in five minutes. It is still a viable video hosting option and if you have the bucks or patience, then Vimeo should be just find for the basic user. And to be honest, if that's how they have to monetize their existence, well, that's how it is because free does not pay the bills. They don't have a global advertising network supporting their service.
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