Tuesday, August 21, 2012

Gas Dryer Product Recall from LG and Kenmore

If you bought an LG Electronics and Kenmore Elite(r) Gas Dryer from a Sears location between November 2009 through August 2010, you might want to take a peek at this product recall:

via press release

LG Electronics and Sears Recall Gas Dryers For Repair Due to Fire Hazard

Product: LG Electronics and Kenmore Elite(r) Gas Dryers

Units: About 21,000 that were manufactured by LG Electronics, Inc., of South Korea

The Fire Hazard: The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. High temperatures inside and on the exterior surface of the dryers can scorch the drum, as well as burn or damage the dryer contents, posing a risk of burn, fire and smoke inhalation.

Incidents/Injuries: LG Electronics and Sears have received 141 consumer complaints about dryers continuing to heat after the drying cycle is complete. There were three reports of minor burns to hands or arms. Burnt or scorched clothing was reported in more than 50 incidents.

Description: LG Electronics and Sears' Kenmore Elite brand gas dryers come in the following colors: LG models in white; Kenmore Elite(r) in red, white and ginger (gold). Model and serial numbers can be found on a label fixed to the front of the dryer above the opened door, which can be viewed only when the dryer door is open. To confirm if your dryer is part of this recall, identify both model and serial numbers, since not all dryers with the listed models are recalled.

For the LG Electronics brand:
Model Numbers | Serial Numbers
DLG0452W | 001KW**00001 through 001KW**00090, 911KW**00271 through 911KW**00630
DLG1320W | 001KW**00001 through 001KW**01518, 002KW**00001 through 002KW**00450, 911KW**00184 through 911KW**00561, 912KW**00001 through 912KW**00090
DLG2051W | 001KW**00001 through 001KW**03150, 002KW**00001 through 002KW**01620, 911KW**00061 through 911KW**01860, 912KW**00001 through 912KW**02520

For the Kenmore Elite brand:
Model Numbers | Serial Numbers
796.905129 | 001KW**00001~001KW**00180, 911KW**00091~911KW**00450, 912KW**00001~912KW**00450
796.905189 | 001KW**00001~001KW**00540, 002KW**00001~002KW**00090, 911KW**00001~911KW**00450, 912KW**00001~912KW**00270
796.910229 | 001KW**00001~001KW**00360, 002KW**00001~002KW**00042, 911KW**00001~911KW**00315, 912KW**00001~912KW**00540
796.910289 | 001KW**00001~001KW**00270, 002KW**00001~002KW**00090, 911KW**00001~911KW**00171, 912KW**00001~912KW**00539
796.910299 | 001KW**00001~001KW**00270, 911KW**00271~911KW**00402, 912KW**00001~912KW**00450
796.921929 | 001KW**00001~001KW**00270, 911KW**00181~911KW**00542, 912KW**00001~912KW**00270
796.921989 | 001KW**00001~001KW**00360, 911KW**00001~911KW**00440, 912KW**00001~912KW**00270
796.921999 | 001KW**00001~001KW**00084, 911KW**00091~911KW**00361, 912KW**00001~912KW**00270

Sold by: LG Electronics brand gas dryers were sold by various appliance stores, including Sears, nationwide from November 2009 through August 2010. Kenmore Elite(r) brand gas dryers were sold at Sears stores nationwide from November 2009 through August 2010. The approximate retail cost for the recalled dryers was between $650 and $1500 for these various models.

Suggested Remedy: Consumers should turn off the gas supply and stop using the dryers until repaired.

LG brand owners who purchased their dryer at retailers other than Sears should contact LG customer service to arrange for a free gas valve replacement. Customers who purchased Kenmore or LG brand dryers from Sears should contact Sears' customer service to schedule a free repair to replace the gas valve. Some consumers have already been notified and have received the repair service.

ATTENTION: Dryers that have a colored sticker on the back, top, or a colored sticker or a plus sign ("+") on the back, bottom, near the gas valve assembly, have already been repaired. If accessible, consumers can check for these stickers or sign. If not accessible, contact LG or Sears as detailed below.

LG Consumer Contact: For additional information about the recall and to schedule a repair, contact LG toll free at (866) 223-5355 between 8 a.m. and 7 p.m. CT Monday through Friday, and between 8 a.m. and 2 p.m. CT on Saturday, or visit the firm's website at www.lg.com/us and click on Public Notices.

Sears Consumer Contact: For additional information and to schedule a repair, contact Sears toll-free at (888) 375-9741 between 7 a.m. and 9 p.m. CT Monday through Friday, and between 7:00 A.M. and 6:00 P.M. Saturday, or visit the firm's website at www.sears.com and click on Product Recalls under Customer Service.

To see this recall on CPSC's web site, including pictures of the recalled products, please go to: http://www.cpsc.gov/cpscpub/prerel/prhtml12/12251.html

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Hi - sorry for the confirmation but I need to weed out the noise from the well intended comments. Thanks for leaving a note... - Bruce