Wednesday, September 12, 2012

GoDaddy Says Sorry For The DownTime

I don't know if you've noticed, but on September 10th, if you have a website hosted or served through a DNS scenario from GoDaddy, your site was down.  I myself had a few issues too. 

(So I was glad to have reflected back to when I switched my primary website to HostGator!)

And on this day, you could see what major websites also used GoDaddy... I encountered it on an NBC based press site and others.

But if you do use GoDaddy, you might want to check your email's inbox.  They've issued a public statement/apology, AND have done something I've always wanted to see Cable providers do, and that's offer a credit for the down time experienced.

So check your email and look for your "gift" of apology.  They only  give you seven days to redeem it.

(I've always wished when I've experienced service outages from various companies, like cable providers, that they would step up and offer customers a rebate on the lost time.

Think about it, if you pay for 24/7 uptime, you should get it.  When you don't, you should be owed money back for that time you were supposed to have service!  I've had to call my providers every time I've lost service to get this out of their hide!

Food for thought)

Below, GoDaddy's statement:

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

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